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General Ordering Information
Artwork Requirements & Logos
  We require that art be created in Adobe Illustrator┬« (.ai or Illustrator eps) with all text converted to outlines.

The Adobe Illustrator file should be attached to an e-mail and sent to

Contact name, phone number, order number and company name must be included in the e-mail message.

Business cards, letterheads, faxes and laser prints are NOT acceptable. PSD, PDF, DOC, PUB, TIF, BMP,PNG, JPG and GIF file formats are NOT acceptable. Please do not send files created in PhotoShop, Microsoft Word, Publisher or PowerPoint.

Adobe Illustrator vector files are the only formats we accept.

In most cases we can convert your logo into Adobe Illustrator format for an additional charge of $25.00. You will be notified of any additional charges before work begins.

Colors
  Due to variances among color monitors the colors that appear on your screen may not be exact. Please do not place your order if color is critical. We will not accept returns of any item(s) or issue any credit or refunds because of color expectations.

If imprint color is critical, we can imprint using PMS color specifications. There is an additional charge for a PMS color match which varies by item. Please click on the contact us link at the bottom of this page to inquire about charges for PMS matching.

Disclaimer & Limited Liability
  Products and logos shown on this web site appear only to illustrate the basic products and ability to include messages and art on them, but are never intended to suggest that the imprints were designed by CheapPens.com.

CheapPens.com accepts all copy and other materials (including logos) submitted by the customer for use by its suppliers in producing items which the customer has ordered on the basis that they are submitted in full compliance with all intellectual property laws. Customer agrees that their submitted materials do no infringe on any patent, trademark, trade secret, copyright or other propriety rights of any third party. CheapPens.com will not accept liability for any infringements.

CheapPens.com LLC shall not be liable in contract or in tort including, without limitation, negligence, strict liability or otherwise for loss of sales, revenues or profits; cost of capital or funds; business interruption or cost of downtime, loss of use, damage to or loss of use of other property (real or personal); frustration of economic or business expectations; claims by third parties, or economic losses of any kind; or for any special; incidental, indirect, consequential, punitive or exemplary damages arising in any way out of the performance of purchased product(s), or the purchased product(s) failure to perform. CheapPens.com LLC's iability shall be limited to the purchase price of the product that is the source of the claim, and in no event more than the aggregate purchase price of the product(s) purchased by the purchasing party.
General
  Normal order processing for imprinted products is between 5 and 7 working-days. Production time is noted on every product description page. If artwork approval is received before 10AM Eastern Time, production time begins the next working-day after we receive your artwork approval. If artwork approval is received after 10AM Eastern Time, production time begins two working-days after we receive your artwork approval. . Artwork approvals received on weekends will count as being received the following Monday, and production time begins on Tuesday. We will notify you if shipping will be delayed for any reason.

We maintain the right to refuse or cancel any order at our discretion.

We reserve the right to refuse or cancel an order for a product listed at an incorrect price resulting from a typographical error.

Overruns & Underruns
  Since it is not always possible to imprint the exact quantity ordered, it is agreed that an overrun or underrun of not more than 10%, to be billed pro-rata, is acceptable as fulfillment of any order.
Samples
  Effective January 1, 2013 we are no longer sending samples of any of our products.
Imprinted products order procedure
  We will post a web page with your custom imprint layout on our web site within 24 hours of receiving your order. You will receive instructions on how to view and approve your imprint layout via e-mail. If order is placed on a Friday, Saturday or Sunday, you will be notified the following Monday. Your credit card will not be charged until we receive your approval of the artwork.

We will send 4 notices with instructions on how to view and approve your artwork. The notices will be sent over the course of several days. If we do not receive your approval within 48 hours of the fourth and final notice, your order will be cancelled.