Imprinted Products
Order Procedure |  | We will post a web page with your custom imprint layout on our web site within 24 hours of receiving your order. You will receive instructions on how to view and approve your imprint layout via e-mail. If order is placed on a Friday, Saturday or Sunday, you will be notified the following Monday. Your credit card will not be charged until we receive your approval of the artwork. Click here for more information on our artwork approval process.
We will send 3 notices with instructions on how to view and approve your artwork. The notices will be sent over the course of several days. If we do not receive your approval within 48 hours of the third and final notice, your order will be cancelled and you will be charged a $25.00 cancellation fee. |
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| General | | Normal order processing for imprinted products is between 5 and 21 working-days. Production time is noted on every product description page. If artwork approval is received before 10AM Eastern Time, production time begins the next working-day after we receive your artwork approval. If artwork approval is received after 10AM Eastern Time, production time begins two working-days after we receive your artwork approval. Artwork approvals received on weekends will count as being received the following Monday, and production time begins on Tuesday. We will notify you if shipping will be delayed for any reason.
We maintain the right to refuse or cancel any order at our discretion.
We reserve the right to refuse or cancel an order for a product listed at an incorrect price resulting from a typographical error. |
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| Colors | | Due to variances among color monitors the colors that appear on your screen may not be exact. Please do not place your order if color is critical. We will not accept returns of any item(s) or issue any credit or refunds because of color expectations.
If imprint color is critical, we can imprint using PMS color specifications. There is an additional charge for a PMS color match which varies by item. Please click on the contact us link at the bottom of this page to inquire about charges for PMS matching.
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| Acknowledgements | | All orders are acknowledged via e-mail. |
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Custom Artwork
Requirements | | We require that art be created in Adobe Illustrator® (.ai or Illustrator .eps) with all text converted to outlines. We can also accept artwork created in CorelDraw. If CorelDraw is used, please export as Adobe Illustrator Macintosh format and convert all type to curves.
The Adobe Illustrator file should be attached to an e-mail and sent to
Contact name, phone number, order number and company name must be included in the e-mail message.
Business cards, letterheads, faxes and laser prints are NOT acceptable. PSD, PDF, DOC, PUB, TIF, BMP, PNG, JPG and GIF file formats are NOT acceptable. Please do not send files created in PhotoShop, Microsoft Word, Publisher or PowerPoint.
Adobe Illustrator and CorelDraw files are the only formats we accept.
In most cases we can convert your logo into Adobe Illustrator format for an additional charge of $25.00. You will be notified of any additional charges before work begins.
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| Shipping | | Most orders are shipped UPS Ground or FedEx Ground. Larger shipments are via common carrier. We do not assume responsibility for carrier delays and cannot be held responsible. |
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| Shipping Charges | | Free ground shipping for all pen orders placed online. Free shipping only applies to pen orders shipping within the contiguous 48 states. Shipping for items other than pens is charged at a per unit price which varies by item. |
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Shipments to
Alaska, Hawaii & Puerto Rico | | We do not ship to Alaska, Hawaii or Puerto Rico. |
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| International Orders | | We do not accept international orders. |
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Overruns
or Underruns | | Since it is not always possible to imprint the exact quantity ordered, it is agreed that an overrun or underrun of not more than 10%, to be billed pro-rata, is acceptable as fulfillment of any order. |
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| Cancellations | | A minimum cancellation charge of $25.00 plus all charges incurred to date will be billed accordingly.
Cancellations cannot be accepted once imprinted products have gone into production. |
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| Returns | | A 20% restocking charge will apply to all returns of unimprinted items. Returns will not be accepted without written authorization. Complaints must be filed within 30 days of shipment. Return shipping charges must be prepaid.
Imprinted products may not be returned and will not be accepted without written authorization. A return authorization number must appear on the outside of package of all returns! Complaints must be filed within 30 days of shipment. Return shipping charges must be prepaid. |
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| Samples | | Effective June 1, 2005 we are no longer offering samples of any items. There are high costs associated with handling sample requests, and we would not be able to keep our prices low if we were to continue handling sample requests. We do not feel that it is fair to add the costs associated with processing sample requests to our prices. |
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| Mailing Address | | cheappens.com
PO Box 141
CMCH NJ 08210 |
No packages can be accepted at the above address — do not use the above address for returns.
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| Disclaimer | | Products and logos shown on this web site appear only to illustrate the basic products and ability to include messages and art on them, but are never intended to suggest that the imprints were designed by cheappens.com.
Cheappens.com accepts all copy and other materials (including logos) submitted by the customer for use by its suppliers in producing items which the customer has ordered on the basis that they are submitted in full compliance with all intellectual property laws. Customer agrees that their submitted materials do no infringe on any patent, trademark, trade secret, copyright or other propriety rights of any third party.
Cheappens.com will not accept liability for any infringements. |
