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0 of 0 people found the following review helpful:
November 20, 2019
Becky Shultz from Henning, MN
I recently ordered pens from your company. then was notified the pen type was not available in my color option and did I mind the other, I said fine, then got preview and ok'd. No pens, not for 6 weeks! No phone call either. SO called back in and after much review it was determined my pen type in the 2nd choice color was backordered for some 6-8 weeks....no one ever notified me. I was torqued! I needed pens and stat! after several emails letting them know I was not happy with the lack of notification on my order, no email, phone call , nothing...they did upgrade to a white pearl one that was available and I had within a week. Other times before I have not had this lack of communication. Thankful we found a resolution, but only after I reached on. Not good!